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A security deposit covers damage or missing items. Overviu charges it to the guest’s card a day before check-in and refunds it automatically a few days after check-out, unless you keep some of it.
Deposits need Stripe; see Connect Stripe. Anyone in the team can keep, refund or waive a deposit from a booking.

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Set up a deposit

1

Set the amount

Open the listing → Pricing → Charges & fees, enter the Security deposit and click Save fees. For a unit type, set it on the unit type; for whole-building bookings, on the building.
2

Choose when it comes back

In Settings → Booking site, under Security deposits, set Refund security deposits after (days after check-out). It’s 7 days unless you change it. This setting is for owners and admins.
Security deposit (offline), on the same tab, is only kept with the listing: Overviu doesn’t charge it, show it to guests or put it in the rental agreement.

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How it works

  1. The guest adds a card. A guest who paid online already has their card saved. Otherwise, their booking page asks them to add one; until they do, the booking shows No card yet.
  2. Overviu charges it 24 hours before check-in, at the property’s local time. The deposit shows Charged, with the date and when it’s due back. The rental agreement names the amount as {security_deposit}.
  3. Overviu refunds it on the refund date: the whole deposit, less anything you kept.
If the card is declined, the deposit shows Card declined and the guest is asked for another card on their booking page. Your team gets a Security deposit declined email. Click Try again to charge the card again straight away.

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Keep part of it

When something’s damaged:
1

Open the booking

Go to Bookings, open the booking and find the Security deposit section.
2

Keep part

Click Keep part. Enter the Amount to keep and the Reason, like “Broken lamp”, and click Keep and refund the rest.
The rest goes back to the guest straight away. What you kept shows as Kept on the booking, and counts as money in on the money report.

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Other things you can do

  • Hold refund: pause the automatic refund while you check something, like a damage report. Release hold lets it go ahead again.
  • Refund now: give the whole deposit back before the refund date.
  • Waive: drop a deposit that hasn’t been charged yet. The guest won’t be charged.

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What happens next

  • Cancelling a booking refunds a charged deposit in full, and drops one that hasn’t been charged.
  • A deposit refunded in the Stripe Dashboard counts too: Overviu refunds only what’s left.
  • Reports show the deposits you’re holding under the money report.