What the guest sees
- Your booking: the listing, dates, guests and Price details, with what’s paid and Still to pay.
- Online check-in: the steps below, each marked Done, In progress, Needs attention or still to do. Next step takes them to the first open one.
- Your arrival pack: the address, door code and Wi-Fi, marked Unlocks when online check-in is complete until every step is done. See Guest resources.
- Questions about your stay?: your contact email and phone, from your booking site settings.
The online check-in steps
Only the steps that apply to the booking are shown, in this order:
Some details worth knowing:
- An ID check counts for 12 months: a guest who verified with your team in the last year isn’t asked again. Without Stripe, the step isn’t shown and the page says you’ll check their ID when they arrive.
- If you change the booking after the guest signed, the page asks them to sign the updated agreement. Signed copies never change.
- Stripe charges your Stripe account for each ID check.
Following check-in from the booking
On the booking in Overviu, the Guest page section shows each step’s state, so you can see who still has to do what.- Copy guest link copies the page’s address to send yourself, and Resend email sends the guest the link again.
- Reset guest link makes a new link and stops the old one, for example when it was forwarded to the wrong person. Send the new one to the guest.
- Mark as verified records that you checked the guest’s ID yourself, with a note. View in Stripe opens a Stripe check.
- Mark as signed (on paper) records a paper agreement. Download saves a signed agreement as a PDF.