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When guests reply to an email Overviu sent them (a booking confirmation, an automated message, a reply from you), their reply lands in your Inbox, not in someone’s personal mailbox. Everyone in the team sees it, with the booking it’s about.

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How guests’ emails arrive

  • Every email Overviu sends a guest has a reply address for that booking. When the guest hits reply, the email arrives in the Inbox, filed under the guest and linked to the booking.
  • Your team also has its own inbox address. Owners and admins find it in Settings → Teams, on the team’s page, under Team inbox address. Forward your own mailbox to it, or publish it: emails sent to it arrive in the Inbox too.
  • Attachments come with the email: up to 10 files of up to 10 MB each. Larger or extra files are left out, and the message says so.
The Inbox item in the sidebar shows how many conversations are unread.

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Reply to a guest

1

Open the conversation

Go to Inbox. Conversations are in two lists, Open and Done, newest first. Click one to open it.
2

Read it

The conversation shows every message between you and the guest, with the booking each one is about. Long quoted replies are folded away: click Show quoted text to see them. Download attachments from the message.
3

Reply

Write in the Reply to box and click Send reply. The guest gets it by email, and their answer comes back to the same conversation.
4

Mark it done

When nothing’s left to do, click Done. It moves to the Done list. A new email from the guest reopens it; you can also click Reopen.

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Find a conversation

Use Search guest, email or booking reference at the top of the Inbox, in the Open or Done list.

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Get notified

To get an email when a guest writes, switch on Guest message in your notification settings.