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Plans change: a guest wants an extra night, brings a friend, or has a new phone number. Change the booking in Overviu, and it re-checks the dates, re-prices the stay and settles the difference.

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What you can change, and when

Bookings whose source is Airbnb, Booking.com, Vrbo or Expedia can’t be changed in Overviu, only cancelled: change them on that site.

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Change the stay or the guest

1

Open the booking

Go to Bookings, open the booking and click Edit.
2

Make the changes

  • Pick new dates in Check-in → Check-out. For a guest staying now, use Extend check-out to… instead.
  • Change the Number of guests.
  • Under Guest, change the Name, Email or Phone.
  • Change the Special requests, the Notes (a summary kept on the booking for your team) or the Source (Manual or Direct).
While you edit, New price preview shows the new total, and whether the new dates are free.
3

Save

Click Save. If the new dates aren’t available (booked, too short for the minimum stay and so on), Overviu says why and changes nothing.

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The price difference

New dates or a different number of guests re-price the booking with the listing’s current prices. When the guest paid online, Overviu settles the difference through Stripe:
  • The stay costs more: if a balance is still waiting for its date, it simply grows. Otherwise the guest gets an invoice by email for the difference.
  • The stay costs less: Overviu refunds the guest by the listing’s cancellation policy, as if the nights given up had been cancelled on that day. Unpaid invoices are replaced by one for what’s still owed.
When the guest paid you outside Overviu (cash, bank transfer), Overviu doesn’t refund or invoice: the booking’s Timeline notes what’s due back, and you settle it with the guest yourself. If Stripe has a problem, the date change still stands and the Timeline says what went wrong.

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Move a booking to another unit

For a unit in a building, click Move to another unit on the booking and pick a unit. Only units of the same type that are free for the whole stay are listed. The guest, dates and price stay the same.

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Notes

The Internal notes section of a booking is for your team only: guests never see it. Add a note whenever something’s worth remembering; each is kept in the Timeline with who wrote it and when.