> ## Documentation Index
> Fetch the complete documentation index at: https://docs.overviu.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds

> Give money back to a guest through Stripe: part of the stay, an extra, or by the cancellation policy.

Refund a guest from their booking: a goodwill gesture, a shorter stay, or an extra you shouldn't have charged. The money goes back to the card the guest paid with, through your Stripe account.

<Note>Refunds need Stripe; see [Connect Stripe](/payments/connect-stripe). Anyone in the team can issue a refund from a booking.</Note>

## Refund a guest

<Steps>
  <Step title="Open the booking">
    Go to **Bookings**, open the booking and, in its **Payment** section, click **Issue refund**. The button shows when there's something left to refund.
  </Step>

  <Step title="Choose what to refund">
    If the guest also paid for extras, pick under **Refund from**: **The stay**, or one of the extra charges.
  </Step>

  <Step title="Enter the amount">
    Enter the **Amount**: Overviu shows how much can be refunded. Add a **Reason (optional)**; it's kept in the booking's **Timeline**.
  </Step>

  <Step title="Refund">
    Click **Refund**. If Stripe refuses, Overviu shows Stripe's reason and nothing is refunded.
  </Step>
</Steps>

A stay refund comes off the newest payments first, and never touches extras. Stripe usually takes 5 to 10 days to put the money back on the guest's card.

## Refunds Overviu makes for you

* Cancelling a booking offers a refund that follows the listing's [cancellation policy](/calendar/prices-and-rules#cancellation-policy); you can change the amount. See [Cancel a booking](/bookings/cancel-and-refund).
* Shortening a stay refunds the nights given up, by the same policy. See [Change a booking](/bookings/change-a-booking).
* Security deposits are refunded automatically after check-out. See [Security deposits](/payments/security-deposits).

## Refunds made in Stripe

You can also refund a payment in your Stripe Dashboard. Stripe tells Overviu, and the booking's **Payment** section, payment status and reports follow, as if you'd refunded it in Overviu.

## What can't be refunded through Stripe

* Money you [recorded](/bookings/record-a-payment) as cash, bank transfer or card terminal: it never went through Stripe. Pay it back the way you received it.
* More than the guest paid.

## A payment that arrived too late

If a guest pays after their booking stopped waiting for the payment (for example, it was cancelled for not paying in time), the booking shows **Refund needed**. Refund the payment with **Issue refund**, or talk to the guest about booking again.

## Related

* [Cancel a booking](/bookings/cancel-and-refund)
* [How guests pay](/payments/how-guests-pay)
* [Reports](/insights/reports)


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