> ## Documentation Index
> Fetch the complete documentation index at: https://docs.overviu.app/llms.txt
> Use this file to discover all available pages before exploring further.

# The inbox

> Read and answer guests' emails in one place, with the booking they're about next to each conversation.

When guests reply to an email Overviu sent them (a booking confirmation, an automated message, a reply from you), their reply lands in your **Inbox**, not in someone's personal mailbox. Everyone in the team sees it, with the booking it's about.

## How guests' emails arrive

* Every email Overviu sends a guest has a reply address for that booking. When the guest hits reply, the email arrives in the **Inbox**, filed under the guest and linked to the booking.
* Your team also has its own inbox address. Owners and admins find it in **Settings** → **Teams**, on the team's page, under **Team inbox address**. Forward your own mailbox to it, or publish it: emails sent to it arrive in the **Inbox** too.
* Attachments come with the email: up to 10 files of up to 10 MB each. Larger or extra files are left out, and the message says so.

The **Inbox** item in the sidebar shows how many conversations are unread.

## Reply to a guest

<Steps>
  <Step title="Open the conversation">
    Go to **Inbox**. Conversations are in two lists, **Open** and **Done**, newest first. Click one to open it.
  </Step>

  <Step title="Read it">
    The conversation shows every message between you and the guest, with the booking each one is about. Long quoted replies are folded away: click **Show quoted text** to see them. Download attachments from the message.
  </Step>

  <Step title="Reply">
    Write in the **Reply to** box and click **Send reply**. The guest gets it by email, and their answer comes back to the same conversation.
  </Step>

  <Step title="Mark it done">
    When nothing's left to do, click **Done**. It moves to the **Done** list. A new email from the guest reopens it; you can also click **Reopen**.
  </Step>
</Steps>

## Find a conversation

Use **Search guest, email or booking reference** at the top of the **Inbox**, in the **Open** or **Done** list.

## Get notified

To get an email when a guest writes, switch on **Guest message** in your [notification settings](/account/notifications).

## Related

* [Automated messages](/guests/automated-messages)
* [Send from your own email address](/guests/sender-email)
* [The guest's booking page](/guests/guest-page)


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